The Accounts Receivable & Credit Manager oversees the company’s credit and accounts receivable functions, including credit risk, collections, cash application, customer accounts, and reporting.

The Manager ensures effective credit and collection practices that support sales growth, healthy cash flow, and appropriate risk controls. The role also leads process improvement, automation, ERP optimization, and the use of AI and technology to improve efficiency, accuracy, and decision-making. 

Duties and responsibilities

 Credit Management & Risk

• Manage the company’s credit function and ensure compliance with credit policies.

• Review customer credit applications, financial information, credit reports, and references.

• Approve or recommend credit limits, terms, and risk classifications within established authority.

• Monitor credit exposure, payment performance, and changes in customer financial condition.

• Work with the company’s credit insurance provider and monitor insured customer exposure and requirements.

 Accounts Receivable & Collections

• Oversee AR operations and ensure timely collection of outstanding balances.

• Monitor AR aging, DSO, overdue accounts, customer payment trends, and credit risk.

• Develop collection strategies and escalate high-risk or delinquent accounts as required.

• Work with Sales and Shipping to resolve billing disputes and payment issues.

• Monitor bad debt exposure and recommend provisions or write-offs.

• Maintain professional relationships with customers while achieving timely resolution of outstanding balances. Cash Application & AR Operations

• Ensure timely and accurate posting of customer payments, including EFT, cheques, cash, credit cards, wires, and L/Cs.

• Oversee account reconciliations, unapplied cash, adjustments, credits, and write-offs.

• Manage month-end and year-end AR closing and reporting.

Order Release & Reporting

• Oversee credit approval and sales order release processes.

• Review and authorize orders exceeding credit limits or payment terms within delegated authority.

• Provide regular reporting to the Director of Finance on AR aging, collections, credit exposure, and key metrics.

• Support cash-flow forecasting and maintain accurate AR and credit records in the ERP.

Leadership, Process Improvement & Technology

• Lead, coach, and develop Credit and AR staff.

• Establish departmental priorities, procedures, and performance expectations.

• Identify and implement opportunities for process improvement, automation, and stronger internal controls.

• Optimize ERP functionality and workflows to reduce manual work and improve data accuracy.

• Leverage AI, automation, analytics, and other technologies to improve credit, collections, reconciliation, reporting, and overall efficiency.

• Work closely with Sales, Purchasing, Shipping, and Finance to improve processes and ensure consistent application of company policies.

• Perform other duties and special projects as assigned by the company.  

Qualifications

 • CCP designation preferred.

• Post-secondary diploma or degree in Accounting, Finance, Business Administration, or related field.

• Minimum 8 years of progressive Credit and Accounts Receivable experience, preferably with supervisory or management experience.

• Strong knowledge of commercial credit, collections, credit risk, and AR management.

• Strong ERP experience and ability to analyze financial and AR data.

• Experience with process improvement, automation, ERP optimization, AI, or technology implementation.

• Strong Microsoft Office skills, particularly Excel.

• Excellent analytical, organizational, problem-solving, communication, and leadership skills.

• Ability to manage competing priorities and work effectively in a fast-paced environment.

• High level of accuracy, confidentiality, and professionalism. 

Working conditions

 Employment Type: Full-time, 40 hours per week

• Schedule: Monday–Friday, 6:30 a.m.–2:30 p.m.
• Office based

Benefits

• Extended Health and Dental Benefits
• Flex Spending Account Program
• RRSP Matching Program

The Forklift Operator reports to the Director of Logistics and is responsible for safely and efficiently preparing, loading, and moving lumber, beams, and other building materials to support customer deliveries and pickups. This role ensures all materials are handled, stored, and transported in accordance with company policies and safety standards while maintaining high levels of accuracy, quality, and customer service. The Forklift Operator maintains a clean, organized, and safe work environment, operates equipment responsibly, and contributes to the efficient operation of the yard by ensuring customer orders are completed accurately, on time, and in a manner that supports a positive customer experience.

 Duties and responsibilities

• Build, stage, and verify customer orders for accuracy and timely delivery or pickup.
• Wrap and protect all weather-sensitive products prior to shipment.
• Maintain a clean, organized, and safe work area following a "clean as you go" approach.
• Safely operate forklifts and complete daily equipment inspections and required documentation.
• Maintain assigned tools and equipment in good working order.
• Follow company policies, procedures, and WorkSafeBC safety requirements, reporting any hazards or concerns.
• Assist with inventory counts and ensure proper stock rotation (FIFO).
• Participate in staff meetings, training, and the onboarding of new employees.
• Inspect and prepare materials to ensure orders meet company quality standards.
• Perform other related duties as assigned.

Qualifications

•  Forklift certified
• EWP experience is an asset
• First aid level 2  is an asset 

 Competencies

Demonstrates pride in maintaining a clean, organized, and safe work environment by following a "clean as you go" approach. Consistently considers the broader operational impact when pulling orders, ensuring work areas are left safe, orderly, and in better condition than they were found.

 Working conditions

•  Work in all weather conditions and have the ability to lift at least 50 lbs on a regular basis.
• Safety boots and all black clothing / raingear must be worn while working.